In response to the public health emergency related to the novel Coronavirus (COVID-19), the Clark Regional Wastewater District (District) has declared an emergency. District General Manager John Peterson issued a formal declaration on Wednesday March 18, 2020. The declaration will be presented to the District Board of Commissioners at their regular meeting at 3:00 pm on Tuesday, March 24.
Effective March 19, the District will implement the following measures to further prevent the spread of COVID-19. Every effort will be made to continue to provide our customers and the public with services in a timely manner while following guidelines to ensure the health and safety of the public and District employees. Staff will be available and can be contacted via email and phone during normal business hours, Monday through Friday, 8 am to 5 pm. District staff remain on-duty to ensure the continuation of wastewater services though non-essential personnel will begin working remotely.
* The office will be closed to the public with access by appointment only.
* Public use of meeting rooms is suspended, excluding public meetings of the Board of Commissioners.
* Account representatives are available to assist customers via phone (360-750-5876) and email ([email protected]).
Utility Bill Payments.
* No finance charges will be applied to any account for late payments until further notice.
* Many paperless and online payment options are available. For information about payment options, please visit https://www.crwwd.com/customer-service/payment-options/.
* Payment drop box is available at the District office.
Emergency Service Requests.
* The service line is available 24 hours/day to respond to your emergency sewer service requests. Please call (360) 750-5876.
* District operations staff remain available and on-duty.
Other related CRWWD services are also affected, please visit crwwd.com for details.
“These measures will support the District in providing reliable sewer service to District customers and will remain in effect until such time as it is determined to be safe to restore normal operations through coordination with local and state health officials”, said General Manager John Peterson.